PRIVACY POLICY

We may collect the following categories of personal information:

• Contact Information: Name, phone number, and email address submitted through our quote or contact forms.
• Service Information: Service address, description of the issue, and type of service requested.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and analytics tools.
• Communications: Records of emails, calls, or text messages you exchange with us.

We use the information we collect to:

• Respond to your quote requests and schedule service appointments.
• Send appointment reminders, service updates, and follow-up communications.
• Send promotional offers and service announcements (only with your consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations and resolve disputes.

By checking the SMS consent box on our contact or quote forms, you expressly consent to receive text messages (SMS) from Bakersfield Garage Door at the phone number you provide. These messages may include:

• Responses to your service inquiry or quote request.
• Appointment confirmations and reminders.
• Service updates and technician arrival notifications.
• Promotional offers and seasonal specials.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use:

• Necessary Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Collected anonymously.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
• Preference Cookies: Remember your settings and choices to improve your experience.

You can manage your cookie preferences at any time using the cookie consent banner on our website, or by adjusting your browser settings. Note that disabling certain cookies may affect site functionality.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., Formspree for form processing, analytics providers). These parties are contractually bound to protect your data.
• Legal Requirements: When required by law, court order, or government authority, or to protect our rights and the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Reply STOP to any text message, or contact us directly to be removed from our messaging list.
• Opt-Out of Marketing Emails: Click the unsubscribe link in any marketing email, or contact us to be removed.
• Do Not Sell (CCPA): California residents have the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at info@bakersfieldgaragepros.com. We will respond within 30 days.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: